ESWAP — WhatsApp Business
Communication, At Scale
ESWAP is our software platform for sending, managing, and tracking WhatsApp business messages. It is built on Meta's official WhatsApp Business Cloud API and designed for organisations that communicate with hundreds or thousands of customers, students, and parents.
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ESWAP (Espider WhatsApp Platform) is a multi-client software service operated by Espider Web Solutions. Each client business connects its own WhatsApp Business account to ESWAP, manages its own Meta-approved message templates, sends messages to its own customers, and monitors delivery and read status from its own dashboard.
Every client uses ESWAP through their own secure login, and each client's contacts, messages, and reports are kept separate. Espider Web Solutions provides onboarding, template guidance, technical support, and platform maintenance — your business stays in control of who you message and what you send.
Everything You Need to Run WhatsApp Communication
Broadcast Campaigns
Send bulk WhatsApp messages to your contact lists using Meta-approved message templates — announcements, reminders, updates, and alerts.
Delivery & Read Tracking
Real-time sent, delivered, and read status for every message, so you always know whether your communication reached its recipient.
Shared Team Inbox
Manage incoming replies as a team. Assign conversations to agents and respond to customers from one organised inbox.
Template Management
Create message templates, submit them to Meta for approval, and manage approved templates directly inside your dashboard.
Webhook Automation
Real-time event processing for incoming messages and status updates, enabling automated workflows and instant reporting.
Reports & Logs
Campaign-level and message-level reporting with complete logs, so your team can audit and improve every communication.
From Onboarding to First Broadcast
Onboard Your Business
We set up your organisation's ESWAP account and provide secure logins for your team.
Connect WhatsApp
Your WhatsApp Business account and phone number are connected to ESWAP through Meta's official Cloud API.
Get Templates Approved
Create your message templates in ESWAP and submit them to Meta. Only approved templates are used for broadcasts.
Send & Track
Run campaigns, reply from your shared inbox, and watch delivery and read status update in real time.
Built for Organisations That Message at Scale
ESWAP is designed for organisations that need dependable, trackable WhatsApp communication with their community:
Data, consent, and compliance. ESWAP operates on Meta's official WhatsApp Business Cloud API and follows Meta and WhatsApp Business Platform policies, including template approval and anti-spam rules. Clients are responsible for obtaining the required consent from their recipients before messaging them through ESWAP.
Espider Web Solutions processes WhatsApp data only to deliver this service on behalf of its clients and does not sell message data or contact data. Full details are in our Privacy Policy (WhatsApp Business Platform & ESWAP Data) and Terms and Conditions (Section 14 — ESWAP Services).
ESWAP FAQ
Is ESWAP an official WhatsApp product?
ESWAP is built by Espider Web Solutions on Meta's official WhatsApp Business Cloud API. All messages are sent through Meta's infrastructure, following WhatsApp Business Platform policies, template approval rules, and anti-spam requirements.
Do I need my own WhatsApp Business account?
Yes. Your organisation connects its own WhatsApp Business account and phone number to ESWAP. Messages are sent from your business identity — your name, your number — while ESWAP provides the dashboard, campaign tools, and tracking.
Can I send messages to anyone?
No. Broadcast messages can only be sent to recipients who have consented to hear from your business, and they must use message templates that Meta has approved. This keeps your account healthy and your communication compliant.
What is a message template?
A template is a pre-defined message format — for example a fee reminder, class schedule, or appointment confirmation — that is submitted to Meta for review. Once approved, you can use it for broadcasts with personalised details filled in per recipient.
Can my team reply to incoming messages?
Yes. ESWAP includes a shared team inbox where incoming replies appear as conversations. Conversations can be assigned to specific team members, so customers always get a response from the right person.
How is our data handled?
Each client's contacts, messages, templates, and reports are kept separate, accessed through that client's own login. Espider processes this data only to provide the service and never sells message or contact data. Full details are in our Privacy Policy.
Bring Your Communication to WhatsApp
Tell us about your organisation and we'll walk you through ESWAP with a live demo.
Request a Free Demo