Refund and Cancellation Policy

Last Updated: January 01, 2026

At Espider Web Solutions ("we," "us," or "our"), we strive to provide high-quality digital services. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations are available for our services, including web development, e-commerce platforms, SEO, and related offerings. By engaging our services, you agree to these terms. All refunds are processed via the original payment method (e.g., Zoho Payments) and may take 7-14 business days.

1. General Principles

Refunds are not automatic and are granted at our discretion based on the circumstances.
All deposits (typically 50% of project fees) are non-refundable once work has commenced, as they cover initial planning, design, and resource allocation.
Custom services, such as bespoke web development, are non-refundable after delivery or significant progress, due to the tailored nature of our work.
Third-party costs (e.g., domain registration, hosting fees) are non-refundable.

2. Cancellation Policy

Pre-Project Cancellation: You may cancel before work starts by providing written notice (email to mail@espider.in). Full refund of any pre-paid amounts minus a 10% administrative fee.
During Project Cancellation: If you cancel after work begins, you are liable for all fees incurred up to the cancellation date, including time spent (billed at our hourly rate of $XX/hour). A minimum 25% cancellation fee applies to the total project value.
Post-Delivery Cancellation: No refunds or cancellations for completed and accepted projects. Maintenance or subscription services follow a 30-day notice period for cancellation, with prorated refunds for unused portions.
We reserve the right to cancel services for non-payment, breach of terms, or unethical requests, with prorated refunds where applicable.

3. Refund Eligibility

Refunds are considered for: (i) services not rendered due to our fault (e.g., failure to deliver within agreed timelines); (ii) defective work not corrected after notification; or (iii) force majeure events.
Requests must be submitted in writing within 7 days of the issue, including evidence (e.g., screenshots, project details).
For e-commerce or subscription services, refunds are limited to the most recent billing cycle if unused.
No refunds for dissatisfaction with results, as we commit to reasonable skill and care per our Terms and Conditions.

4. Refund Process

Submit a request via email to mail@espider.in with your order details and reason.
We review within 5 business days and notify you of the decision.
If approved, process the refund (net of any fees).
Disputed refunds may be escalated per our dispute resolution process in the Terms.

5. Exceptions and Limitations

Promotional discounts or bundled offers are non-refundable.
International transactions may incur currency conversion or bank fees, deducted from refunds.
This policy complies with applicable consumer laws in India; for other jurisdictions, local laws may apply.

6. Contact Us

For refund or cancellation inquiries, contact us at mail@espider.in or B-39, Krishna Housing Colony, Rajendra Nagar, Chira Chas, Bokaro, Jharkhand, India, 827013. We aim to resolve issues promptly and fairly.